Terms & Conditions

Welcome to HOLAG. These Terms & Conditions (“Terms”) govern your access to and use of our website holag.uk and any purchases made through our online store. By using our site, you agree to these Terms. Please read them carefully before placing any order.

By using our website and services, you agree to the practices described in this policy.

Last Updated: September 12, 2025

About Us

HOLAG is a UK-based African food and wellness brand dedicated to delivering authentic, natural products. Our registered business address and contact details are available on our contact us page.

Eligibility to Use the Website
  • You must be at least 18 years old (or the age of majority in your country) to make a purchase.
  • By using this site, you confirm that you have the legal capacity to enter into a binding contract.
Product Information
  • We strive to ensure that product descriptions, prices, and availability are accurate and up to date.
  • Images are for illustration purposes only; actual products may vary slightly.
  • We reserve the right to change or discontinue products at any time without prior notice.
Orders & Payments
  • Placing an order on our website constitutes an offer to purchase.
  • Orders are confirmed once payment is successfully processed.
  • We accept major debit/credit cards, PayPal, and other methods listed at checkout.
  • Prices include VAT where applicable, but exclude delivery fees, which will be shown at checkout.
Shipping & Delivery
  • We deliver across the UK and to selected international locations.
  • Estimated delivery times are provided at checkout but may vary due to circumstances beyond our control.
  • Risk of loss and ownership of products passes to you once delivery is completed.
Returns & Refunds
  • You may request a return or refund in accordance with our Returns & Refunds Policy.
  • Some perishable or opened items may not be eligible for return due to food safety regulations.
  • Refunds will be processed back to the original payment method within the legal timeframe.
Privacy & Data Protection
  • We process your personal data in line with the UK GDPR, EU GDPR, and CCPA/CPRA where applicable.
  • You can learn more by reviewing our Privacy Policy and submit requests via our Privacy Request Form.
Intellectual Property
  • All content on this site, including text, images, logos, and design, is the property of HOLAG or its licensors.
  • You may not copy, reproduce, or distribute any content without prior written permission.
Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with the security, performance, or functionality of the site
  • Attempt to gain unauthorized access to any system or data
Limitation of Liability
  • HOLAG shall not be liable for indirect, incidental, or consequential damages arising from use of our site or products.
  • Our maximum liability for any claim shall not exceed the total amount you paid for the product(s) in question.
Governing Law

  • These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of UK courts.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the date of the last update. Continued use of our site constitutes acceptance of the revised Terms.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us:

HOLAG Ltd
Email: support@holag.uk
Phone: +447909511366
Address: [Insert UK Business Address]

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk if you believe your rights have been infringed.