Frequently Asked Questions (FAQs)

Welcome to our FAQ section. We’ve gathered the most common questions to help make your HOLAG shopping experience smooth and stress-free. If you don’t find your answer here, please reach out through our Contact Us page and our team will be happy to assist.

What kind of products does HOLAG sell?

HOLAG specializes in authentic African foods and natural wellness products. Our range includes smoked dry fish, palm oil, spices, shea butter, black soap, and more — all carefully sourced and naturally preserved.

Do you deliver outside the UK?

Currently, we deliver across the UK and to selected international destinations. Delivery options and costs will be displayed at checkout depending on your location.

How long will my order take to arrive?

Most UK orders arrive within 2–5 working days, depending on your chosen delivery option. International deliveries may take longer, and estimated timeframes will be shown at checkout.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. You can use this link to follow your delivery in real time.

What is your returns policy?

We accept returns in line with our Returns & Refunds Policy. Please note that perishable and opened food items may not be eligible for return due to food safety regulations.

Are HOLAG products safe and natural?

Yes. We pride ourselves on offering authentic products that are free from harmful chemicals and additives. From food to wellness items, everything is carefully preserved to retain its natural quality.

What payment methods do you accept?

We accept all major debit/credit cards, PayPal, and other secure payment methods listed at checkout.

Is my personal information safe with HOLAG?

Absolutely. We follow strict GDPR and privacy regulations to ensure your data is secure and only used for processing your order. You can read more in our Privacy Policy.

Can I cancel my order after placing it?

If your order hasn’t yet been shipped, you can cancel by contacting us immediately at support@holag.uk. Once an order is dispatched, cancellations are no longer possible, but you may request a return where applicable.

How do I contact customer support?

You can reach us through our Contact Us page or email us directly at support@holag.uk. We aim to respond within 24 hours on business days.

Still have questions?

📧 Visit Customer Support →