Privacy Policy

At HOLAG, your privacy is our priority. We are committed to protecting your personal data and being transparent about how we collect, use, and store it. This Privacy Policy explains your rights under the General Data Protection Regulation (GDPR) and the UK GDPR, and how we comply with these laws when handling your information.

By using our website and services, you agree to the practices described in this policy.

Last Updated: September 12, 2025

1. Information We Collect

We may collect the following types of personal data:

  • Identity and contact details: name, email address, phone number, billing and delivery address.
  • Payment details: payment information to complete transactions (processed securely by third-party providers; we do not store full card details).
  • Website usage data: IP address, device information, browser type, and browsing activity (collected via cookies and analytics tools).
  • Marketing preferences: information on whether you wish to receive newsletters, promotions, or updates.
2. Lawful Basis for Processing Data

Under GDPR, we must have a lawful basis to process your data. HOLAG relies on the following bases:

  • Contractual necessity: to process and deliver your orders.
  • Consent: when you sign up for newsletters or marketing communications.
  • Legitimate interests: to improve our services, prevent fraud, and secure our website.
  • Legal obligations: to comply with tax, accounting, or regulatory requirements.
3. How We Use Your Data

We use your personal data to:

  • Process and deliver purchases you make.
  • Communicate with you about your orders, inquiries, or customer support.
  • Improve our products, website, and customer experience.
  • Send newsletters or promotions if you have consented.
  • Meet legal, tax, and regulatory obligations.
4. How We Protect Your Data

We apply industry-standard security measures, including encryption, restricted access, and secure servers, to protect your data against loss, misuse, or unauthorized access. While no system is completely secure, we take all reasonable steps to safeguard your information.

5. Sharing Your Information

We only share your personal data with:

  • Trusted service providers who process payments, deliver orders, or provide technical support.
  • Legal authorities when required by law or to protect our rights and safety.
    We never sell or rent your personal information to third parties.
6. International Data Transfers

As a UK-based company, your data is stored in the UK or European Economic Area (EEA) where possible. If data is transferred outside the UK/EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections under GDPR.

7. Cookies and Tracking

Our site uses cookies and similar technologies to improve functionality, analyze performance, and personalize your shopping experience. You can manage or disable cookies in your browser settings, but this may affect site functionality. 

8. Your GDPR Rights

Under GDPR and UK GDPR, you have the following rights:

  • Right of access: to know what personal data we hold about you.
  • Right to rectification: to correct inaccurate or incomplete information.
  • Right to erasure (“right to be forgotten”): to request deletion of your data.
  • Right to restrict processing: to limit how we use your data.
  • Right to data portability: to receive your data in a structured, commonly used, machine-readable format, or transfer it to another controller.
  • Right to object: to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: where consent is the legal basis for processing.
  • Right to lodge a complaint: with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
9. Data Retention

We keep personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Updates will be posted here with the revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us:

HOLAG Ltd
Email: support@holag.uk
Phone: +447909511366
Address: [Insert UK Business Address]

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk if you believe your rights have been infringed.

🔒 Privacy Request Form (GDPR/CCPA)

If you would like to exercise your privacy rights (such as accessing, correcting, deleting, or exporting your data), please fill out our request form below or contact us directly.

👉 Submit a Privacy Request

When you submit a request, we may need to verify your identity to protect your account and data. We will respond within 30 days as required by law.